Magellan Health

Languages

Choose your language:

For Members

Grievances *

What is a grievance?

This is when you tell us that you are not happy with the services you received.

Let us know:
  • When you are having trouble getting the services you need
  • When you are having trouble getting an appointment
  • When you are not happy with the quality of care or service
  • When you believe a provider did not respect your rights
  • When you have been abused or mistreated by staff of a provider
  • When you believe Magellan did not handle a concern right
You can tell us by phone, online, or in writing
To tell us by phone, please call:

Magellan at 1-800-424-4489 or
If you are deaf or hard of hearing, call our TTY number at:  1-800-424-4416

You can mail your grievance

Send your grievance to Magellan at:

Magellan Health Services
Attn:  Grievance
P.O. Box 83680
Baton Rouge, LA 70884-3680

You can file you grievance online

Click Here to Send an Online Member Grievance (Called 'Complaints' after you click the link.).  Your grievance will be sent to us securely, and we will let you know within 3 business days that we received your grievance.

See your Magellan member handbook for more information on Magellan's grievance procedure.  

 

What is Abuse, Neglect, Extortion or Exploitation?  How do I report this?

 

* If you’re helping someone who does not speak English, call the number above.  We will make sure they get help in their own language for free.

Return to Top

Recovery & Resiliency

e-Courses

Magellan has partnered with national experts in behavioral health recovery and resiliency to offer e-courses.