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Quick Tips & References

Provider Relations Liaison (PRL)

As a network provider, it's important for you to have a point of contact within the Magellan system.  Our team of Provider Relations Liaisons (PRLs) is here to help you navigate the evolving managed care environment.

Your PRL is your subject-matter expert on issues related but not limited to service delivery, access to services, and claims resolution.  Please see this person as your first point-of-contact for questions and assistance related to the services you provide to our members.

Directory by PRL

(Updated 1/12/2016)

Patricia Burns, PRL

  • Hospitals (including Free-Standing Psychiatric) and Group Practices
  • Federally Qualified Health Clinics (FQHCs)
  • Rural Health Clinics (RHCs)
  • School-Based Health Clinics


Jay Ganesan, PRL

  • Coordinated System of Care (CSoC) Supports and Services
  • Behavioral Health Clinics (Including Legacy MHRs)
  • DHH Local Governing Entity (LGE) Clinics


Linda Reddix, PRL

  • Hospitals (including Free-Standing Psychiatric) and Group Practices
  • Independent Practitioners (including MDs, PhDs, and other licensed practitioners)


If you are unable to reach your assigned PRL, please call -

Member Services -

And ask to speak to a PRL  
We have our PRL Team available daily to answer questions


PRL Supervision

Gail Fowler
Network Development Administrator



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Recovery & Resiliency


Magellan has partnered with national experts in behavioral health recovery and resiliency to offer e-courses.