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Training & Events

Provider Calls and Webinars

Specific Provider Inquiries

For specific problem resolution, providers are encouraged to contact their assigned Provider Relations Liaison (PRL) directly, or call 1-800-424-4489 and ask to speak to your PRL.

Regularly Scheduled Provider Calls:

Magellan will conduct quarterly Conference Calls for all Magellan CSoC providers.  These calls will be topic driven and intended to create a learning platform which fosters a deeper understanding of the many facets of providing services within the Coordinated System of Care. 

The Conference Calls will be held the first Tuesday of the last month in each quarter from Noon–1:00 pm.

  • Tuesday, March 1, 2016
  • Tuesday, June 7, 2016
  • Tuesday, September 6, 2016
  • Tuesday, December 6, 2016

 Please be sure to put these dates on your calendar.

 Logistics for our Last Conference Call of 2016 -

  • Tuesday, December 6, 2016
  • Noon – 1:00 p.m.

Or Telephone:

            Dial: +1 646 558 8656 (US Toll) or +1 408 638 0968 (US Toll)

            Meeting ID:825 987 8053


The Agenda:

  • Reminder(s), including -
    • Participating in Child and Family Team Meetings
    • Collaborating with WAAs on Plan of Care
  • Short Term Respite and Crisis Stabilization
    • Presented by – Gail Fowler, Network Management Director
  • CANS
    • Presented by – Wendy Bowlin, Director of Quality
  • CSoC Eligibility
    • Presented by – Brandi Johnston, Clinical Care Services Senior Manager
  • Question & Answer on Presentation & Announcements

If you would like to suggest a topic for upcoming Provider Webinars, please submit your suggestion through



Archived Presentations

CSoC Eligibility and Claims Process During the Month of Referral – January 12, 2016

WAA Monitoring – January 19, 2016

Explanation of Benefits – January 26, 2016

Understanding the Service Definition Manual – March 1, 2016

Treatment Record Reviews – June 7, 2016

Child and Adolescent Needs and Strengths (CANS) Assessment – June 7, 2016

ADHD – September 6, 2016

Magellan In Louisiana Webinars

Appropriate Use of Psychotropic Drugs in Children and Adolescents

(Recorded October 15, 2013)

See our clinical monograph webinar presentation which includes a first-in-industry summary of psychotropic drugs commonly prescribed for children, the FDA approval age, pediatric dosage level, and warnings.

Inpatient Psychiatric Facility Webinar 

(Recorded February 24, 2012)

Specifically geared toward psychiatric facilities' clinical staff who are involved in utilization review, this webinar addresses initial and concurrent reviews, as well as service authorization criteria.

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Recovery & Resiliency


Magellan has partnered with national experts in behavioral health recovery and resiliency to offer e-courses.