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Training & Events

Provider Calls and Webinars

Specific Provider Inquiries

For specific problem resolution, providers are encouraged to contact their assigned Provider Relations Liaison (PRL) directly, or call 1-800-424-4489 and ask to speak to your PRL.

Regularly Scheduled Provider Calls:

Magellan will conduct quarterly Conference Calls for all Magellan CSoC providers.  These calls will be topic driven and intended to create a learning platform which fosters a deeper understanding of the many facets of providing services within the Coordinated System of Care. 

The Conference Calls will be held the first Tuesday of the last month in each quarter from Noon–1:00 pm.

  • Tuesday, April 18, 2017
  • Tuesday, June 6, 2017
  • Tuesday, September 19, 2017
  • Tuesday, December 12, 2017

 Please be sure to put these dates on your calendar.

 Logistics for All Provider Call 12/12/17 -

  • Tuesday, December 12, 2017
  • Noon – 1:00 p.m.
  • Join from PC:

Or Telephone:

            Dial: +1 646 558 8656 (US Toll) or +1 408 638 0968 (US Toll)

            Meeting ID:778 845 7383

Agenda Items:

  • ILSB vs. Short Term Respite
  • What is Wraparound for Providers

Public Service Announcements/Reminders:

  • CPST/PSR Claims
  • Mandatory Provider Training

If you would like to suggest a topic for upcoming Provider Webinars, please submit your suggestion through



Archived Presentations

All Provider Call - September 19, 2017

All Provider Call - June 6, 2017

All Provider Call - April 18, 2017

CSoC Eligibility and Claims Process During the Month of Referral – January 12, 2016

WAA Monitoring – January 19, 2016

Explanation of Benefits – January 26, 2016

Understanding the Service Definition Manual – March 1, 2016

Treatment Record Reviews – June 7, 2016

Child and Adolescent Needs and Strengths (CANS) Assessment – June 7, 2016

ADHD – September 6, 2016

Magellan In Louisiana Webinars

Appropriate Use of Psychotropic Drugs in Children and Adolescents

(Recorded October 15, 2013)

See our clinical monograph webinar presentation which includes a first-in-industry summary of psychotropic drugs commonly prescribed for children, the FDA approval age, pediatric dosage level, and warnings.

Inpatient Psychiatric Facility Webinar 

(Recorded February 24, 2012)

Specifically geared toward psychiatric facilities' clinical staff who are involved in utilization review, this webinar addresses initial and concurrent reviews, as well as service authorization criteria.

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Recovery & Resiliency


Magellan has partnered with national experts in behavioral health recovery and resiliency to offer e-courses.