Magellan Health

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Nondiscrimination & Languages

NonDiscrimination is against the law

Magellan* follows the law. We treat all people equally. We do not discriminate or treat anyone differently based on:

  • Race.
  • Color.
  • National origin.
  • Age.
  • Disability.
  • Sex.
  • Sexual orientation.
  • Religion, pregnancy.

We provide free help and services to children and youth with specialized behavioral health needs, disabilities and their families. We want you to be able to communicate with us easily. We offer:

  • Qualified sign language interpreters.
  • Written information in many formats. These may include:
    • Large print.
    • Audio.
    • Accessible electronic formats.
    • Other formats.
    • Information that is written in other languages.

Contact us at 1-888-424-4489 (TTY: 1-800-424-4416) if you need any of these services.

If you believe we have not provided these services or discriminated in another way, you can file a grievance with:

 

Civil Rights Coordinator, Corporate Compliance Department

6950 Columbia Gateway Drive

Columbia MD 21046

1-800-424-7721

Fax: 410-953-5207

compliance@magellanhealth.com

 

You can file a grievance in one of three ways.

  • By mail.
  • By fax.
  • By email.

The civil rights coordinator is available if you need help with any of this.

You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. You may do this online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. Or you may do this by mail or phone.

 

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019

TDD: 800-537-7697

 

Complaint forms are available online. You may find them at http://www.hhs.gov/ocr/office/file/index.html.

Getting Help in a Language Other than English

Español (Spanish)

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-888-424-4489 (TTY: 1-800-424-4416).

Français (French)

ATTENTION: si vous parlez français, vous êtes des services d'assistance linguistiques disponibles. Composez le 1-888-424-4489 (ATS: 1-800-424-4416).

Tiếng Việt (Vietnamese)

Chú ý: nếu bạn nói tiếng Việt, bạn có sẵn các dịch vụ hỗ trợ ngôn ngữ miễn phí. Gọi 1-888-424-4489 (TTY: 1-800-424-4416).

繁體中文 (Chinese)

注意:如果你說中國話,你都可以免費語言協助服務。致電1-888-424-4489 (TTY: 1-800-424-4416)。

العربية (Arabic)

تنبيه: اذا كنت تتحدث العربية, وتتوفر خدمات مجانية مساعدة لغوية. اتصل برقم الهاتف الذى اتصلت به "خدمة العملاء" فى الجزء الخلفى من 1-888-424-4489 عضو بطاقة الهوية (TTY: 1-800-424-4416).

Tagalog (Tagalog – Filipino)

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-888-424-4489 (TTY: 1-800-424-4416).

한국어 (Korean)

주의: 한국어를 경우 공짜로 언어 지원 서비스를 사용할 수 있습니다. 전화를 건 전화 번호 회원 ID 카드 1-888 -424-4489(TTY: 1-800 -424-4416)이 "고객 서비스".

ພາສາລາວ (Lao)

ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 1-888-424-4489 (TTY: 1-800-424-4416).

日本語 (Japanese)

注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-888-424-4489 (TTY: 1-800-424-4416) まで、お電話にてご連絡ください。

اُردُو (Urdu)

توجہ: اگر آپ اردو زبان میں مفت امداد کی خدمات سے بات کریں, سے دستیاب ہیں. 1-888-424-4489 (Tty فون بجے.1-800-424-4416)

Deutsch (German)

ACHTUNG: Wenn Sie Deutsch sprechen, können Sie die Sprache Hilfeleistungen zur Verfügung. Rufen Sie 1-888-424-4489 (TTY: 1-800-424-4416).

Persian

توجه: اگر شما فارسی، خدمات کمک زبان، رایگان صحبت می کنند، هستند دسترس شما است. پاسخ 1-888-424-4489 (TTY: 1-800-424-4416).

Русский (Russian)

ВНИМАНИЕ: если вы говорите по России, вы службы помощи доступных свободного языка. Вызов 1-888-424-4489 (TTY: 1-800-424-4416).

ภาษาไทย (Thai)

เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-888-424-4489 (TTY: 1-800-424-4416).

 


* Magellan refers to all applicable subsidiaries and affiliates of Magellan Health, Inc. including but not limited to Magellan Healthcare, Inc., National Imaging Associates, Inc., Magellan Rx Management, LLC and Magellan Complete Care.

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Recovery & Resiliency

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